Last Updated: September 4, 2026
At Twiddly Brands LLC dba twiddlyfitness.com (“TwiddlyFitness,” “we,” “us,” or “our”), we value and respect the privacy of our customers. This Privacy Policy describes how we collect, use, disclose, store, and protect personal information when you visit, use, make a purchase from, or otherwise interact with twiddlyfitness.com (the “Site”) and our related products and services (collectively, the “Services”).
Twiddly Brands LLC owns and operates the Site and online store. Our store is powered by Shopify, which enables us to provide the Services to you.
If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, use, or disclosure of personal information, this Privacy Policy controls with respect to those matters.
Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read this Privacy Policy and understand the practices described in it.
PERSONAL INFORMATION WE COLLECT OR PROCESS
“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to you or another identifiable person. It generally does not include information that has been anonymized or de-identified so that it cannot reasonably be linked to an individual.
Depending on how you interact with the Services and as permitted or required by applicable law, we may collect or process the following categories of personal information:
- Contact Information: Name, billing address, shipping address, email address, and other information you provide to us.
- Payment and Financial Information: Payment card information, payment details, transaction information, payment confirmation, and related financial information necessary to process transactions.
- Account Information: Username, password, security information, preferences, settings, and other information associated with your account.
- Transaction Information: Products you view, place in your cart, purchase, return, exchange, or cancel, as well as information concerning past transactions.
- Communications: Information you provide when communicating with us, including customer-service inquiries, requests, feedback, and other correspondence.
- Device and Technical Information: Information about your device, browser, network connection, IP address, and other online or device identifiers.
- Usage Information: Information concerning how and when you access, interact with, or navigate the Services.
PERSONAL INFORMATION SOURCES
We may collect personal information:
- Directly from you, including when you create an account, place an order, use the Services, communicate with us, or otherwise provide information to us.
- Automatically through the Services, including from your device, browser, and use of cookies, pixels, and similar technologies.
- From Shopify and our service providers, including companies that provide technology, payment processing, fulfillment, shipping, analytics, customer support, security, advertising, or other services on our behalf.
- From business partners and other third parties, where permitted by applicable law.
HOW WE USE YOUR PERSONAL INFORMATION
We may use personal information for the following purposes:
- Providing and Improving the Services. To provide and operate the Services, process payments and orders, arrange shipping, process returns and exchanges, maintain accounts, remember preferences, provide product recommendations, enable reviews, improve functionality, and personalize your shopping experience.
- Marketing and Advertising. To send marketing or promotional communications where permitted and to provide or measure advertising, including advertising that may be based on your interactions with our Site or other online services.
- Security and Fraud Prevention. To authenticate accounts, maintain secure transactions, detect and investigate fraudulent, illegal, malicious, or unsafe activity, protect our customers and business, and maintain the security and integrity of the Services.
- Communications and Customer Service. To respond to questions, provide customer support, communicate about orders or accounts, and maintain our customer relationships.
- Legal and Business Purposes. To comply with applicable laws, regulations, legal processes, governmental requests, enforce our terms and policies, establish or defend legal claims, and protect our legal rights and the rights of others.
COOKIES AND SIMILAR TRACKING TECHNOLOGIES
We and our service providers, including Shopify, may use cookies, pixels, tags, web beacons, local storage, and similar technologies (collectively, “Cookies”) when you access or use the Services.
Cookies may be used to operate and secure the Site, remember your preferences, understand how visitors interact with the Services, improve performance, measure advertising, and provide advertising or content that may be more relevant to you.
Cookies used in connection with the Services may include:
- Essential Cookies: Necessary for core Site functions such as navigation, checkout, security, fraud prevention, and account access.
- Functional Cookies: Help remember your settings and preferences and provide enhanced Site functionality.
- Analytics and Performance Cookies: Help us understand Site traffic, customer interactions, performance, and how the Services are used.
- Advertising and Marketing Cookies: May be used to measure advertising effectiveness, understand marketing activity, and provide advertising based on your interactions with our Site or other online services.
Some Cookies may be provided by Shopify or other third-party service providers and may be subject to their own privacy practices.
Depending on where you reside and applicable law, you may have the right to opt out of certain uses or disclosures of personal information for targeted advertising or activities defined by applicable law as the “sale” or “sharing” of personal information.
You may exercise applicable opt-out rights through our Your Privacy Choices page.
You may also use available cookie-preference controls on our Site or configure your browser to block or delete certain Cookies. Disabling Cookies may cause portions of the Site or Services to function differently or become unavailable.
Where required by applicable law, we recognize qualifying browser-based opt-out preference signals, including Global Privacy Control (“GPC”), as described below.
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information where reasonably necessary for legitimate business purposes and as permitted by applicable law, including:
- Shopify and Service Providers: Companies that provide services on our behalf, including website hosting, payment processing, order fulfillment, shipping, analytics, information technology, cloud storage, customer support, security, and fraud prevention.
- Business and Marketing Partners: Companies that assist with advertising, marketing, analytics, or related services.
- Third Parties at Your Direction: When you direct, request, authorize, or consent to a disclosure, including when necessary to deliver products or interact with third-party integrations.
- Affiliates: Companies within our corporate group, if applicable.
- Business Transactions: Parties involved in a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar business transaction.
- Legal and Regulatory Purposes: Government agencies, law enforcement, courts, regulators, attorneys, or other parties when disclosure is required or permitted by law or reasonably necessary to protect our rights, customers, business, or others.
Where applicable, you may opt out of certain sale, sharing, or targeted-advertising activities through our Your Privacy Choices page.
RELATIONSHIP WITH SHOPIFY
Our Services are hosted and powered by Shopify. Shopify collects and processes personal information concerning your access to and use of the Services to provide, secure, personalize, and improve Shopify services and our store.
Information submitted through the Services may be transmitted to Shopify and other service providers that may process information in locations outside the state or jurisdiction in which you reside.
We may use Shopify features that incorporate information from interactions with our store, Shopify, and other Shopify merchants to provide enhanced services such as fraud protection, analytics, personalization, improved store performance, or advertising-related services.
Where Shopify independently determines how personal information is processed for its own purposes, Shopify is responsible for that processing and applicable requests concerning those activities.
You can learn more about Shopify's processing practices through the Shopify Consumer Privacy Policy and may exercise certain Shopify-specific privacy rights through the Shopify Privacy Portal.
THIRD-PARTY WEBSITES AND LINKS
The Services may contain links to websites, applications, social networks, or other online platforms operated by third parties.
We do not control and are not responsible for the privacy, security, accuracy, availability, or practices of third-party websites or services. If you follow a link to a third-party service, you should review its applicable privacy policy, security practices, and terms.
Our inclusion of a link does not, by itself, constitute an endorsement of the third party or its services.
CHILDREN'S PRIVACY
The Services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
If you are a parent or legal guardian and believe a child under 13 has provided personal information to us, please contact us so that we can take appropriate steps regarding that information.
We do not knowingly sell or share, as those terms may be defined under applicable privacy laws, personal information of individuals under 16 years of age.
SECURITY AND RETENTION OF YOUR INFORMATION
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no method of transmission over the Internet, electronic storage, or security system is completely secure, and we cannot guarantee absolute security.
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain accounts and transaction records, comply with legal and regulatory obligations, resolve disputes, prevent fraud, enforce agreements and policies, and protect our legal rights.
Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.
YOUR PRIVACY RIGHTS AND CHOICES
Depending on where you reside and applicable law, you may have some or all of the following rights. These rights are not absolute and may be subject to exceptions or limitations permitted by law.
- Right to Know or Access: Request information concerning the personal information we collect, use, or disclose and, where applicable, obtain a copy.
- Right to Delete: Request deletion of certain personal information we maintain about you.
- Right to Correct: Request correction of inaccurate personal information.
- Right to Portability: Request a portable copy of certain personal information where required by applicable law.
- Right to Opt Out of Sale, Sharing, or Targeted Advertising: Where applicable, request to opt out of certain processing or disclosures defined under applicable law as the sale or sharing of personal information or processing for targeted advertising. You may exercise applicable rights through our Your Privacy Choices page.
- Right to Appeal: Where provided by applicable law, appeal our decision concerning a privacy-rights request.
- Right to Non-Discrimination: You have the right not to receive unlawful discriminatory treatment for exercising applicable privacy rights.
GLOBAL PRIVACY CONTROL
Where required by applicable law, we recognize qualifying browser-based opt-out preference signals, including Global Privacy Control (“GPC”).
When we receive a legally recognized opt-out preference signal, it may be treated as a request to opt out of applicable sale, sharing, or targeted-advertising activities for the browser or device from which the signal is sent.
Where supported and applicable, Shopify may associate an opt-out preference signal with a Shopify account or other relevant customer information.
Other than preference signals that we are legally required to recognize, we do not respond to general “Do Not Track” browser signals.
COMMUNICATION PREFERENCES
You may unsubscribe from promotional emails at any time by using the unsubscribe mechanism included in those communications.
Even if you opt out of promotional communications, we may continue sending non-promotional or transactional communications, including messages concerning your account, purchases, orders, returns, security, customer-service requests, or changes to our policies.
EXERCISING YOUR PRIVACY RIGHTS
You may exercise applicable privacy rights through the mechanisms provided on the Site, including our Your Privacy Choices page where applicable, or by contacting us at info@twiddlyfitness.com.
We may need to verify your identity before processing certain requests as permitted or required by law.
Where permitted by applicable law, you may designate an authorized agent to submit a request on your behalf. We may require appropriate documentation demonstrating the agent's authority and may require you to verify your identity directly with us.
We will respond to verified privacy requests within the time required by applicable law.
COMPLAINTS AND APPEALS
If you have a complaint about how we process your personal information, please contact us at info@twiddlyfitness.com.
Depending on where you reside, you may have the right to appeal a decision we make concerning a privacy request. You may also have the right to submit a complaint to an applicable regulatory or governmental authority.
PROCESSING AND STORAGE LOCATIONS
We, Shopify, and our service providers may process, transfer, or store personal information outside the state or jurisdiction in which you reside.
When required by applicable law, appropriate protections will be used in connection with such processing or transfers.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to our Services, business practices, technology, legal requirements, or other operational or regulatory reasons.
When we update this Privacy Policy, we will post the revised version on the Site and update the “Last Updated” date above. Where required by applicable law, we will provide additional notice regarding material changes.
CONTACT
If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, or if you wish to submit an applicable privacy request, please contact:
Twiddly Brands LLC dba twiddlyfitness.com
Email: info@twiddlyfitness.com